Privacy Policy

At PromoGifts24, we understand the significance of secure transactions and the privacy of your information, and we appreciate the trust you have placed in us. This Privacy Policy outlines how we, PromoGifts24 (collectively referred to as "PromoGifts24," "we," "our," or "us") collect, use, share, and process your personal information through our website, https://promogifts24.com/, our mobile application, and m-site, which together constitute the "Platform."

When you access this Platform, use our products or services, or provide us with your personal information, you are explicitly agreeing to be bound by the terms and conditions of this Privacy Policy.

Collection of Your Information

When you use our Platform, we collect and store the information which you provide from time to time. In general, you can browse the Platform without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us.

We may track your buying behavior, preferences, and other information that you choose to provide on our Platform. We use this information to do internal research on our users' demographics, interests, and behavior to understand better, protect and serve our users. This information may include the URL that you just came from (whether this URL is on our Platform or not), which URL you next go to (whether this URL is on our Platform or not), your computer browser information, and your IP address.

We may collect personal information (such as email address, delivery address, name, phone number, credit card/debit card, and other payment instrument details) from you when you set up an account or transact with us or participate in any event or contest. While you can browse some sections of our Platform without being a registered member, certain activities (such as placing an order or consuming our online content or services) do require registration. We use your contact information to send you offers based on your previous orders and your interests.

If you choose to post messages on our chat boards or leave feedback on the Platform or the social media handles maintained by us, we will gather the information you provide. We will keep this information for as long as it is required to address disputes, offer customer support, troubleshoot technical difficulties, or perform internal research and analysis as permitted by law.

Use of Demographic / Profile Data / Your Information

We collect and use your personal information to fulfill your requests for our products and services. If we use your personal information for marketing purposes, we will give you the option to opt out of such uses.

We may also use your personal information to assist our sellers and business partners with order fulfillment, improve customer experience, resolve disputes, troubleshoot issues, process payments, and also to keep you informed about online and offline offers, products, and services.

Cookies

On some pages of the Platform, we utilize data collection tools such as "cookies" to analyze the flow of our web pages, gauge the effectiveness of our promotions, and ensure trust and safety. These "cookies" are tiny files that are saved on your hard drive to help us offer our services. None of your personal information is stored in cookies. Some of our features are solely accessible through the use of a "cookie." Additionally, we use cookies to enable you to enter your password less frequently during a session.

Cookies can also aid in providing information that caters to your interests. The majority of cookies are "session cookies," which implies that they are deleted automatically from your hard drive at the conclusion of a session. Furthermore, you might come across "cookies" on specific pages placed by third parties. Know that we have no control over third-parties use of cookies.

For analytical and marketing purposes, we utilize cookies from third-party partners like Google Analytics. If you wish to opt out of Google Analytics, you may do so by visiting this link: https://tools.google.com/dlpage/gaoptout. Although you have the ability to manage cookie usage at the browser level, disabling cookies could restrict your use of specific features or functions on our services.

Sharing of personal information

We may share your personal information with third-party partners such as sellers and business partners. This sharing may be necessary for us to grant you access to our products and services, fulfill your orders, improve your experience, provide feedback on products, collect payments from you, comply with our legal obligations, conduct market research or surveys, and enforce our Terms of Use.

Moreover, we also use the information to facilitate our marketing and advertising activities, analyze data, provide customer service assistance, and prevent fraudulent or illegal activities related to our products and services. We will not share your personal information with third parties for their marketing and advertising purposes unless you explicitly consent.

Links to Other Sites

Our Platform may provide links to other websites or applications that may collect personal information about you. We are not responsible for the privacy practices or the content of those linked websites.

Security Precautions

We take adequate physical, electronic, and procedural measures to safeguard your information. We provide a secure server for accessing your account information, and once we possess your information, we comply with our security protocols to prevent unauthorized access.

However, by utilizing the Platform, you acknowledge the inherent security risks associated with transmitting data over the internet and the World Wide Web, which may not always be entirely secure. Therefore, it is the user's responsibility to ensure the protection of their account login and password information.

Choice/Opt-Out

We offer all users the option to opt out of receiving non-essential communications (such as promotional or marketing-related messages) after they have created an account with us. If you do not want to receive promotional messages from us, please select the unsubscribe/opt-out option.

Data Retention

We retain your personal information for no longer than the period necessary for the purpose it was collected or as required by law. However, we may hold onto data related to you in situations where we believe it's necessary to prevent fraud, protect PromoGifts24's legal rights, defend against legal claims, or when required by law or for other legitimate reasons. Additionally, we may maintain your data in an anonymized form for analytical and research purposes.

Your Rights

We make every effort to ensure that the personal information we handle is accurate and, when necessary, kept current. If you inform us that any of the personal information we process is inaccurate (taking into account the purposes for which it is processed), we will erase or correct it.

You can access, correct, and update your personal information directly through the features available on the Platform. If you wish to delete certain non-mandatory information, you can do so by logging into our website and visiting the Profile and Settings sections.

Your Consent

When you visit our Platform or provide us with your information, you agree to the collection, use, storage, disclosure, and processing of your information, including sensitive personal information, on the Platform in accordance with this Privacy Policy. If you share personal information about others with us, you confirm that you have the authority to do so and to allow us to use the information in accordance with this Privacy Policy.